For nearly 15 years our formulas have been specially designed for baby's unique and delicate skin, but our products are also great for kids and adults too! While we recommend a specific age/stage for certain products, any age can enjoy the benefits of our products.
    We recommend replacing products after 2 years to make sure you're getting the best experience. But a good rule of thumb is that products without expiration dates (like cosmetics) are stable for 3 years from the time of manufacture, as long as they are stored at room temperature. You can find the manufacture date by the product lot number, located on the back, side or bottom of the product. If you are interested in determining the exact age of a specific product, give us a call with the lot number and we will help you out.
    Free Express Shipping in Pakistan for orders worth of PKR 2000 or above. The customer will usually get an order in 3-5 business days after the order has shipped out. After your payment is authorized, it can take up to 2 days for us to process your order and ship it. This is just an estimate and does not include weekends and holidays. We do not ship to P.O Boxes. Delivery can take longer in remote areas in Pakistan.
  • Shipping Charges
    A standard shipping rate of Rs 250 will be charged on all domestic orders worth of less than Rs 2000.
  • Order Tracking
    Shortly after placing your order, you will receive an email with your order number and an order tracking number (if a valid email address was supplied). During transit of your package, you may enter that number into our Order Tracking section to check your order status.
    There is currently no free international shipping option for international orders. We are working to bring this offer soon for our international customers.
  • Return & Exchange Policy
    All products purchased from www.nextom.com can be exchanged within 15 days only if: The item(s) is faulty, damaged or defective at the time of delivery. The item(s) are found to be not the same as you had actually purchased. You must notify us within 3 days of delivery by writing to customerservice@nexton.com.pk or calling at +92 42 35948819-21 in case you want to raise a dispute. nexton.com.pk looks at each dispute on a case-by-case basis and tries to be fair to both parties. In case an item is found to be faulty or damaged, you will have to send the defective product back to us within 15 days of purchase. Upon receipt, we shall issue a replacement against the product mentioned in the Invoice. No product/item ordered online can be exchanged at any retail store. Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item at customerservice@nexton.com.pk within 5 days of purchase before any claims can be processed. There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following: Exchange request is made outside the specified time frame. Product is damaged because of use. Product has been tampered. Anything is missing from the package including, labels, original packing. Nexton does not offer a “Money Back Guarantee” on purchased items. A “refund” may only be issued if: The customer cancels the order, before our team starts processing the shipment. The item(s) is found to be not the same as you had actually purchased and the replacement is unavailable. The transaction does not verify the security checks and our sales team is not willing to process such order. The shipment has been delayed due to weather issues, logistic issues, political issues, etc. and the customer thinks that they do not need the products any longer.
  • What are the payment methods Nexton accepts?
    Our payment methods: • We accept Visa and MasterCard globally • Pakistan Cash on Delivery • Bank Transfer
  • Why has my payment failed?
    There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues. Please review your personal and credit card information to verify that everything has been entered correctly. You could also try a different credit card or payment method. If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our Customer Service representatives.
  • How do I make a purchase?
    We aim to make online shopping as simple and straightforward as possible. You can select this category in our online store. Once you have found an item of your liking, select your size and use the Add to cart button. Review the items in your shopping cart by selecting the cart icon in the top right corner. You can use the remove-button to delete items from your cart. Click on check out to go to the page where you can complete your order.
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